Terms and Conditions

IMC Supply provides its services to you subject to the following conditions. If you purchase goods from our website or catalog, you accept these conditions:


I.M.C. Supply Company wants you to be 100% satisfied with your purchase. We will provide an exchange, credit, or refund on standard stock merchandise that is returned in unused condition and original packaging. To process your return as efficiently as possible, please note our return policy.

Materials must be returned within 30 days from the date of shipment.

All returned products are subject to inspection. We reserve the right to decline the return or credit of any product deemed misused or non-saleable.

Returns must be pre-authorized. Call 901.345.6001 with the Order#, PO# (if available) Item ID, and the reason for the return. A Customer Service Representative will provide you with an RMA number and a return shipping address.

Returns of standard non-stock items may be subject to a restocking charge.

Returned items must be sent in their original packaging.

Returns must include a copy of your invoice or packing slip.

Claims that include a discrepancy between the packing slip and the actual shipment must be made within 7 days of receipt of the merchandise.

C.O.D. returns will not be accepted.



Should a shipment arrive visibly damaged call us at 901.345.6001 to initiate a claim with the carrier and a new order for the damaged merchandise. Should you receive a shipment with hidden damage, call us to advise our offices of the damages and we will assist you with your claim. Keep ALL damaged goods, containers, and packaging until you are advised to dispose of them. All claims must be reported within 5 business days of receipt of merchandise. Should a truck or motor freight arrive visibly damaged, you should REFUSE THE SHIPMENT and sign the delivery receipt “package received damaged”, as all visible damage must be noted at the time of receipt. Should you receive a truck or motor freight shipment with hidden damage, the carrier must be notified within 24 hours of delivery. Keep ALL damaged goods, containers, and packaging for the carrier’s inspection. For all shipments under your collect carrier account, you must file the claim directly with the carrier. Call 901.345.6001 for assistance and/or to place a replacement order if required.


Possession of our catalog, or viewing our catalog online, does not constitute the right to purchase from us.


Prices are effective immediately when displayed on our web site and are subject to change without notice. All prices are quoted in US dollars. We reserve the right to pass on any surcharges or impose purchase restrictions or limits at any time. Quotations are valid for 30 days unless otherwise specified.


If merchandise is not in stock, it will be placed on backorder for 90 days. Unless we have customer authorization to hold merchandise on backorder longer than 90 days, it will automatically be cancelled and you will be notified.


You are fully responsible for payment of all applicable state and local taxes, or for providing a valid sales tax exemption certificate. When placing an order, you must indicate which products are tax exempt.


All orders are subject to applicable shipping, freight, taxes, and handling charges. Shipping charges for ground service on all orders are determined by using a flat rate table that is based on the combined weight of all items on the order and the distance being shipped. In some cases, shipping charges may be less than our actual cost to process and ship, in other cases they may exceed our actual cost. Some freight carriers may impose surcharges, which vary by carrier and may change at the carrier’s discretion. We will pass on this surcharge to you.


Terms for all customers with established credit are Net 30 days from the date of invoice (except for credit card purchases). If credit is not established, payment must be made through Visa, MasterCard, or American Express. All payments must be made in U.S. currency. If you fail to make payment within thirty (30) days, we may defer shipments until payment is made, and/or begin collections procedures. You will be responsible for any collection cost incurred to collect delinquent amounts, including attorney’s fees.


Agreeing to the Registration Terms indicates your acceptance of the following terms. You certify, represent, and warrant that all purchases made by employees or agents of your organization utilizing your account user ID are authorized purchases of your company. You agree that it is your responsibility to verify and maintain the protection and security of your account number, user ID, and password associated with purchasing from our company. You agree that all liability relating to password management resides with you and your organization and that under no circumstances, including misconduct or negligence, shall we be liable for any damages that result from the use of this service. You agree that your purchasing rights and privileges may be modified at any time upon notice from us.


You agree that any credit balances issued will be applied within one (1) year of its issuance. If not applied or requested within one (1) year, any balance remaining will be subject to cancellation, and we shall have no further liability.


Agreeing to the Terms of Registration indicates your acceptance of the following terms. You certify, represent, and warrant that all purchases made by employees/agents of your organization utilizing your Industrial Product Partners account number are authorized purchases of your organization. You acknowledge and agree that it is your responsibility to verify and maintain the protection, security, and distribution of your account number, user names, and passwords associated with purchasing via our website, over the phone, through email, or any other method. Furthermore, you expressly agree that all liability relating to password management resides with you and your organization and that under no circumstances, including negligence or misconduct, shall we be liable for any damages that result from the use of this service. You acknowledge that your purchasing rights and privileges may be modified at any time upon notice from us.


Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.


When you visit our website or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


All materials contained on our website are subject to the ownership rights of I.M.C Supply Co. and its supplier and manufacturer partners. No permission is granted to you to print, copy, reproduce, distribute, transmit, upload, download, store, display in public, alter, or modify the content contained on this Site.


This website contains many I.M.C. Supply Co. and third-party trademarks and service marks. All marks are the property of their respective companies. All rights in the intellectual property contained on this website including copyright, trademarks, trade secret, and patent rights are reserved. Access to this website does not constitute a right to copy or use any of the intellectual property of Industrial Product Partners or its suppliers. The statutory notice contained herein represents trademark status in the United States.


We grant you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with our express written consent. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of ours without express written consent. You may not use any meta tags or any other “hidden text” utilizing our name or trademarks without our express written consent. Any unauthorized use terminates the permission or license granted by us. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to our home page, so long as the link does not portray I.M.C. Supply Co., or its products or services, in a false, misleading, derogatory, or otherwise offensive matter. You may not use any I.M.C. Supply Co. logo or other proprietary graphic or trademark as part of the link without express written permission.


Access to this website is limited to viewing the linked webpages solely for
legitimate business purposes to access the information provided by us at this website. Any access or attempt to access other areas of our computer system or other information contained on our system for any purpose is strictly prohibited. You may not use any information contained on this website other than in connection with a legitimate business purpose.


If you use this website, you are responsible for maintaining the confidentiality of your account and password and restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion.


All items purchased from us are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.


All information provided on this website is subject to change without notice. While efforts have been made to make this website helpful and accurate, due to the open nature of this website, and the potential for errors in the storage and transmission of digital information, we do not warrant the accuracy of information obtained from this website. All materials posted on this website are “as is” and without warranties express or implied. We disclaim all warranties including the implied warranty of merchantability and fitness for a particular purpose. We do not warrant that functions contained on this site will be uninterrupted or error-free, that defects will be corrected, or that this site or the server are free of viruses or other harmful components. We do not warrant or represent the use of the materials on this site in terms of their correctness, accuracy, reliability, or otherwise. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.


This website may be linked to other sites which are not maintained by us. We are not responsible for the content of those sites. The inclusion of any link to such sites does not imply endorsement, sponsorship, or recommendation by us of the websites. We disclaim any liability for links from another website to our website, and to another website from our website. In order to link to our website, all users must comply with all the conditions and terms of our website.